Q: Are your cookies hand decorated?

A: Every cookie is hand-decorated by our skilled decorators with pride.  We bake to order and customize each design to our Customers’ desires.

Q: Do you do other types of cookies?

A: Yes! We do Gourmet cookies (chocolate chip, oatmeal raisin, red velvet). Gingerbread, and Key lime to name a few. Our Gourmet cookies do not have a long shelf life (about 10 to 14 days unless frozen). We bake and ship these the same day.

Q: What flavor is your hand-decorated cookies?

A: Our most popular flavor is our Sugar cookie that is decorated with Royal Icing. 

We use no preservatives and bake from scratch.  Our cookie dough is Flour, Sugar, Eggs, Pure Vanilla, and baking powder in its simplicity. These cookies are double wrapped and have several months shelf life.

Q: Are your cookies organic?

A: No, but our dough is made with all-natural ingredients. Un-bromated flour, Unrefined sugar, Fresh eggs, and pure vanilla all contribute to a cookie with no processed ingredients.

Q: What is the shelf-life of your products?

A: All our sugar cookies have a six-month shelf-life.   Each cookie is individually shrink-wrapped then bagged in a food grade bag and heat sealed for protection.

Q: Are you products nut-free?

A: Although our sugar cookie recipe does not contain nuts, they are manufactured in a facility that processes other products that may contain trace elements of nuts, wheat, and eggs.

Q: Do I have to refrigerate the cookies?

A: No it is not necessary unless you wish to extend the shelf life. Cookies can then be frozen instead of refrigerated. When needed, allow to thaw to room temperature.

Q: Are you able to print Logos or photos on cookies?

A: Yes, we use the latest technology and highest quality edible image printers to achieve the best resolution. This coupled with a great cookie always makes a great impression. Cookies can be printed with your company logo or an image but you must have permission to use the image. 

Q: What is your lead time for Custom cookies?

A: We require 7 to 10 business days for Custom orders, but if we are in peak seasons, we may not be able to accommodate. We work with very large retailers and orders mainly depend on timing and our ability to handle. The last thing we want to do is promise something we cannot deliver.

Q: Do you have the capability to fulfill corporate orders?

A: Corporate orders are the main part of our business; exclusive product lines, branding, gift sets, and employee gifts. We can drop-ship directly to your customers or palletize your order. To receive additional information email us at info@cookiesbyshar.com

Q: Do you make all of your products yourself?

A: Yes, proudly made in the USA! All of our hand-decorated cookies are made in a 5800 square foot bakery located in Davie, Florida.

Q: How will my Gourmet cookies arrive?

A: They will arrive in a vacuum-sealed pouch which you can cut open and then store in an airtight container. They will NOT arrive as “Gooey” and as moist as they come out of the oven as shipping them would be very difficult. We provide a detailed “Cookie Care Card” on how to heat them to get that “out of the oven” experience. If we ship them without allowing them adequate cooling time they will stick together and be “mush”. Two detailed methods are provided to achieve that “moist, out of the oven” experience which are explained on our cookie care card.

Q: What are your bakery hours?

A: We are a Monday through Friday commercial bakery. Our office hours are 9am to 2 pm. For the quickest response please send an email to Info@cookiesbyshar.com.  We usually reply as soon as we are in the office.  If you have an issue, please reach out to us via email at info@cookiesbyshar.com or call us at the bakery (954) 689-2205. We are unable to take orders or handle any shipping issues on social media so it is best to email us for the quickest response.

Q: Who do you sell to?

A: We do sell directly to stores such as Whole Foods, Barnes & Noble Cafes and online through WilliamsSonoma.com,  we also sell directly to the public through our website.

Q: How long before I receive my order?

We bake and ship the SAME day for Gourmet cookies. We try to ship the orders the day after we receive them, but depending on our workload, it can sometimes take up to 2 days. We only ship Monday to Wednesday as we would like to keep the delivery time as short as possible and not risk cookies sitting in a warehouse. As soon as we ship, you will receive notification.  After that, it can take up to 3 days to receive your order.

Q: What if  I gave you the wrong/incorrect address?  

A:  Unfortunately, we cannot change or modify the address that the customer inputs into the order form.  So please check the address and make sure it is correct. If you have an incorrect address listed, call us as soon as you can so we can attempt to fix it.  We have had situations where the customer said the address that we input is incorrect, rest assured we cannot change the address you input into our shipping portal. Please check carefully that it is going to the correct place.  

Q: What if my package shows as delivered, but I did not receive it?

Unfortunately, you will have to call the respective carrier to claim. Again, we print our shipping label EXACTLY as the Customer inputs the address and if not delivered could be an issue with wrong house delivery, or someone mistakenly picking up your package.  We can try and help you locate the package, but the burden will fall on the mail carrier.  We will do our best to help you. 

GENERAL NOTES:

SHIPPING:

 Unfortunately, we do experience shipping delays from time to time, especially during peak times. Please read our Shipping Disclaimer.

*We cannot safeguard against weather or the forces of Nature. For example, if cookies arrive with chocolate melted, this should not affect the integrity of the cookie. We do everything we can to protect the product so when it arrives it is intact.  Our new packaging helps to keep cookies intact and keep moisture locked in. (Follow our care card, for the best experience) 

Please allow 24 to 48 hours for processing of orders Monday to Thursday. We can let you know once you order when we can ship.

Any orders received on a Thursday, Friday or over a weekend are only processed on the next Monday.

All orders are shipped out with a 2 to 3-business day transit time, depending on your location. We push for a 2-day transit time, but we vacuum seal so if it takes up to 3 days, the cookies are still good.

**NOTE* We ship from Florida and only ship Monday to Wednesday.

We do not ship internationally.

 COOKIE PROTECTION:

Due to shipping delays, costs and our customer feedback, we have decided to add an ADDITIONAL protective layer of packaging to safeguard our cookies for freshness. As we do not use any preservatives, we want you to have the BEST customer experience. Our freshly baked cookies will be packed in our cello bags and then put in a thick, vacuum sealed, airtight bag to protect further during the shipping process. This process is designed to lock in flavor and moisture and preserve the integrity of the cookie.

 INGREDIENTS:

We use premium ingredients for all our cookies:  Flour, butter, sugar, pure vanilla, and fresh eggs.  We strive to bake our cookies with NO added preservatives.  Once you receive your product, you can freeze it, unless you want to consume it immediately.  It is always best to freeze cookies in an airtight container and restore to room temperature before you consume them.

 COOKIE TIPS:

*A great tip for Chocolate Chip or Oatmeal Raisin is microwaving for 10 to 12 seconds to get that warm freshly baked texture and consistency or to leave on a heated baking tray (with the oven off) for a couple of minutes. 

We have a detailed Cookie Care Card that can explain this further and is included in every box.

*Key lime, Gingerbread, and other sugar cookies can be left to thaw at room temperature to restore. These traditionally have a longer shelf life of up to 24 weeks.

 LOCAL PICK UP:

If you select local pick-up as an option, please wait for an email to say your order is ready for pickup. Kindly note our office hours for pick-up times:

Monday to Friday 8.30am to 12.30 pm

 RETURNS:

For health and safety reasons, food and perishable products are not returnable or exchangeable. Cookies By Shar, Inc. therefore is unable to accept returns.  If something happens with your order, please call us to resolve it. (954)689-2205

 Note: Manufactured in a facility that processes other products that may contain trace elements of nuts, wheat and eggs

 Our goal is to give you the best experience- We love feedback. The past few months have been tough for us as it has been for many.  If something goes wrong, please let us know.

XO

Shar Melwani

And the Cookies By Shar Team