FAQ

Note To Our Customers

Due to shipping delays, costs and our customer feedback, we have decide to add an ADDITIONAL layer of packaging to safeguard our cookies for freshness. As we do not use any preservatives, we want you to have a great customer experience. Our freshly baked cookies will be packed in our Cello bags and then put in a Vacuum sealed bag to protect further during the shipping process. This process is designed to lock in flavor and moisture and preserve the integrity of the cookie. 

SHIPPING:

Please allow 24 to 48 hours for processing of orders Monday to Thursday.

Any orders received on a Friday or over a weekend are only processed on the next Monday.

All orders are shipped out ground with a 2 to 5 business day transit time, depending on your location.

SHIPPING RATES:

 $0.01 to $39.99 - $9.99 Ground Shipping - 2 to 5 Business Days 

$40.00+ - Free Ground Shipping - 2 to 5 Business Days

*NOTE*   Transit times is depending on your location in the US - We ship from Florida. (Shipping times do not include Saturday or Sunday).

LOCAL PICK UP:

If you select local pick up as an option, please wait for an email to say your order is ready for pick up. Kindly note our office hours for pick up times:

Monday to Thursday 8.30am to 12.30pm

RETURNS:

For health and safety reasons, food and perishable products are not returnable or exchangeable. Cookies By Shar, Inc. therefore is unable to accept returns.

INGREDIENTS:

We use premium ingredients for all our cookies:  Flour, butter, sugar and eggs. We strive to bake our cookies without added preservatives.

General Info:

To ensure ultimate freshness, all cookies are baked specific to an order and then shipped fresh at ambient temperature. 

Store at room temperature 2 weeks or in freezer for 4 weeks

Thawing instructions if frozen: Remove from freezer and leave to room temperature for 2 hours


*Cookies can be stored in freezer to extend shelf life. Restore to room temperature before consumption. 

Note: Manufactured in a facility that processes other products which may contain trace elements of nuts, wheat and eggs