**We have changed our shipping to FEDEX 2 DAY for our packages. This has been more reliable for us as opposed to some of the other methods we have used. This service also delivers on Saturdays and in some areas Sundays. In saying that, however, we cannot control shipping issues, and in light of Covid-19 and the tremendous volume of packages being shipped, things can go wrong and your packages can experience delays
*We only ship Monday through Wednesday to try to proactively prevent shipping delays. We will therefore no longer be shipping out on Thursdays as shipments have many times, been delayed for an extra day as Fedex does not reliably always deliver on weekends. We want the cookies to be delivered to you as quickly as possible to ensure ultimate freshness.
If the package shows delivered, then you must call Fedex directly to claim with the tracking number provided on your invoice (1-800-GOFEDEX). If delayed, it can be for a number of reasons that are out of our control.
If you have an issue, we will do everything we can to try and help you. The quickest way to reach us is at Info@cookiesbyshar.com. Please be patient if it is over the weekend. Please do not reach out to us on social media for shipping issues, email is best. We are a Monday to Friday bakery, and someone will get back to you as soon as possible during these hours. Our office number is (954) 689-2205.
We have had customers unhappy with the delays and therefore unhappy with our service. Unfortunately we cannot control these things, and we do everything in our power to circumvent this by vacuum sealing and double packaging your cookies as we want our Customers to have a great experience.
We are not responsible for damages or delays caused by our shipping partner due to weather, strikes or natural disasters. We are also not responsible for incorrect address information provided by the customer. Once the order is placed it is final and as it is a perishable item we are not able to offer refunds.
If there is a problem with your order please reach out to us directly at Info@cookiesbyshar.com